I was recently tasked with needing to backup an iPhone using iTunes where the screen had been broken. As most iPhone users know, neither iTunes nor most 3rd party iPhone software will sync data with your iPhone when it’s in a locked state. Unfortunately, neither the thumbprint scanner nor the touch screen worked, so I had no way to enter that password.
My first stop was to the Apple Store, hoping that they had some method to backup the data, or that they could fix the device, however neither was possible. The device was beyond repair and would need to be replaced. That was not the answer I was hoping for.
The steps below outline how I unlocked the iPhone so I could backup the data without access to the touchscreen.